This place refers to requesting a refund directly from an advertiser, RTube subscription or any other purchases. If you would like to request a refund directly from a freelancer or RTube subscription, you can reach out through RTube support within 30 days of the payment. 

Users order cancellations can be performed via the system interface, when possible, through our Customer Support or Arbitrage. Roladel does not automatically refund payments made for canceled orders back to your payment provider. Funds from the canceled order are returned to the Roladians Balance (user's dashboard) and are available for future purchases on Roladel. 

Payment refunds, when available from the payment provider, can be performed by our Customer Support team (based on the Payment’s original payment currency)

To prevent fraud and abuse, we limit the total amount of times Roladians (users) can request a payment provider refund from their account which is subject to review by our Customer Support team. Before making your request: 

• Refunds are not possible for Bitcoin or any cryptocurrency deposits. Roladel is not responsible for any additional charges imposed by your banks or card payment processor in the case of refund. 

• Do not request a refund from an outside funded escrow. This is a different process. Please consider resolving any time-logging issues with your freelancer or our support. All payments must be made through our website in order to be eligible to get a refund.

 • All refunds are processed within 30days in NGN or USD. you, the customer, bears sole responsibility for any fluctuations in the exchange rate(s) between the time of payment and the time of refund. 

• Unless you request otherwise, refunds will be credited to your main balance. Purchases made using balance funds can only be refunded as account credit. Purchases made by paystack, bank transfer and PayPal may be refundable to the original source of payment. 

• No refund will be made if your services or subscription are suspended or terminated for cause. 

• Any processing fee(s) will be deducted from a refund and services or subscription must be canceled before we can issue a refund. 

Request refund: If you think you are eligible for a refund feel free to login into your account and submit a ticket. You must include the following information in your request: 

• Why you are asking for a refund; 

• Transaction identifying information (e.g. account email, account username, transaction proof and date of purchase) After submitted, we will review your request and may require that you provide additional information. You acknowledge that you must provide a timely response to information requested. 

Failure to provide the information we need to evaluate your request may result in a closure of your request. Therefore, we advise you to please check your inbox so that we can provide the best support possible.